These Terms & Conditions (“Terms”) govern your use of ACP Portfolio Pro (the “Service” or “App”), available at acpportfoliopro.co.uk, and any associated mobile installation of it. The Service is provided by Aberdour Medical Ltd, a company registered in England and Wales under company number 09991926, with its registered office at The Old Vicarage, 51 St John Street, Ashbourne, Derbyshire, DE6 1GP (“we”, “us”, “our”).
By creating an account, making a payment, or otherwise using the Service, you agree to these Terms. If you do not agree to them, please do not use the Service.
This document works alongside our Privacy Policy, which explains how we handle your personal data separately from how we handle the contract between us.
1. Who we are and how to contact us
ACP Portfolio Pro is a trading name used by Aberdour Medical Ltd for this product. If you have a question, a complaint, or need to tell us something important (for example, that you’ve spotted patient-identifiable information in your account), contact us at aberdourmedical@gmail.com.
2. Eligibility and accepting these Terms
To use the Service, you confirm that:
- you are at least 18 years old;
- you are either registered with a UK health or care professional regulator (such as the NMC, HCPC, GPhC or GMC) or enrolled on a recognised UK training, apprenticeship, or education pathway towards advanced clinical practice or an equivalent professional qualification;
- you intend to use the Service to record and organise your own professional development evidence, not information about anyone else without their knowledge; and
- you are legally able to enter into a binding contract with us.
If any of this stops being true — for example, if you are no longer pursuing a relevant training pathway — you should stop using the Service. We may also rely on Clause 14 if we find it isn’t true.
3. What the Service does — and what it doesn’t do
The Service lets you write reflective entries about your clinical, leadership, education and research activity, and suggests which subcompetencies of the NHS England Multi-professional Framework for Advanced Practice 2025 (publication reference PRN01679, the “Framework”) each entry may evidence.
The Service is an administrative and educational organisation tool. It is not a medical device for the purposes of UK medical devices legislation, and it is not registered or regulated as one by the Medicines and Healthcare products Regulatory Agency (MHRA) or any other regulator. It is not, and must never be treated as:
- a clinical decision support tool, or anything that records, supports, or influences a decision about the diagnosis, treatment, monitoring or care of any patient;
- a substitute for your own clinical judgement, or for supervision, mentorship, appraisal, or formal assessment by your employer, training provider, university, or professional regulator;
- a guarantee, certification, or assurance that you have met, or will meet, any subcompetency, pillar, course requirement, registration requirement, revalidation requirement, or any other academic, professional or regulatory standard.
The competency-matching suggestions are generated by automated keyword and pattern matching against the Framework. They are a starting point to help you organise your own thinking — they are not professional, academic, or regulatory advice, and they have not been checked by a human reviewer before being shown to you. You are responsible for checking your own entries against the official Framework document and any guidance from your university, training programme, employer or regulator, and for getting any formal sign-off that you are required to obtain from a suitably qualified mentor or supervisor.
Where the Service lets you record a mentor’s review of an entry (see Clause 8), that feature creates a record for your own use. It does not replace, and is not recognised by any university, employer or regulator as equivalent to, a formal assessment or sign-off process.
4. Your responsibilities — especially about patient information
You must never enter, upload, or otherwise submit to the Service any patient-identifiable information, or any other confidential information about a third party that you are not authorised to share. This includes — without limitation — a patient’s name, NHS number, date of birth, address or postcode, photograph, or any other detail that could identify them or another person, whether typed as text, contained in an image, or contained in any file you upload.
This is an absolute rule, not a guideline, and it applies regardless of how minor, anonymised-seeming, or incidental you believe the detail to be. Breaching this Clause is a serious breach of these Terms (see Clause 14) and could expose you — and potentially us — to serious legal, regulatory, and professional consequences.
When you create your account, we will ask you to expressly and separately confirm that you understand and accept this rule — distinct from, and in addition to, your general acceptance of these Terms as a whole. We keep a record of that confirmation, in the same way we do for the cancellation-right confirmation described in Clause 6.
About our automated filter: the Service runs an automated filter on text fields that is designed to detect and redact common patterns — such as NHS numbers, UK postcodes, and dates of birth — before your entry is saved. Please understand its real limits:
- it is a best-efforts technical aid, not a guarantee;
- it does not reliably detect personal names — it can flag a possible name for you to review, but it will not automatically remove one; and
- it cannot read or scan the content of any photograph, screenshot, scanned document, or other file.
You remain fully responsible, at all times and regardless of what the filter does or doesn’t flag, for making sure nothing you submit could identify a patient or breach anyone else’s confidentiality.
If you realise you have entered patient-identifiable or other confidential information into the Service, contact us immediately at aberdourmedical@gmail.com so we can help you remove it, and follow your employer’s or training provider’s own information governance reporting process as well.
5. Payment, pricing and what you get
Certain features of the Service require payment of a one-off fee, currently £6.99, taken securely through our payment provider, Stripe. We never see or store your full card details — Stripe handles these directly, under its own terms and privacy policy.
Once your payment is confirmed, you get access to the paid features as described on our pricing page at the time you bought them. We may change our prices, or what’s included at a given price, for future purchases — this will never change what you already bought.
We aren’t responsible for delays or failures caused by Stripe, your card issuer, your bank, or other payment systems outside our reasonable control, though we will help you sort out any payment problem that’s stopping you from getting access you’ve paid for.
6. Your right to cancel — and when you lose it
Because the Service is “digital content” bought online, UK law would normally give you a 14-day right to cancel your purchase for any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, with a full refund.
However, the paid features are designed to unlock immediately once your payment is confirmed, so you can start your portfolio straight away. Before you pay, we will ask you to expressly confirm — separately from simply agreeing to these Terms — that you want immediate access and that you understand this means you will lose your 14-day cancellation right as soon as that access is given, because supply of the digital content will have begun. We keep a record of that confirmation.
If you would rather keep your 14-day cancellation right, don’t give that confirmation or complete payment — contact us first at aberdourmedical@gmail.com with any questions.
7. Refunds
Losing the cancellation right in Clause 6 doesn’t take away your other legal rights. Under the Consumer Rights Act 2015, if the paid features are never actually delivered to you, or have a fault we can’t fix within a reasonable time that stops you using them as described in these Terms, you’re entitled to a full refund (or a partial one, if that’s more appropriate to the fault). We will never try to argue these rights away — if this happens to you, contact us at aberdourmedical@gmail.com and we’ll put it right.
Outside of that legal floor, because the Service is for ongoing personal use rather than a single deliverable item, we don’t give refunds simply because you’ve changed your mind, used the Service and decided it wasn’t for you, or are unhappy with the nature of the automated suggestions described in Clause 3 — those limits are explained up front, precisely so there are no surprises later.
8. Mentor and verification features
If the Service lets you record a mentor’s name, role, professional registration number, or email address as part of a sign-off or verification feature, by using that feature you confirm that:
- you have that mentor’s knowledge and agreement to record this information for this purpose;
- the details you give about them are accurate; and
- you won’t use the feature to suggest a sign-off happened when it didn’t.
We don’t verify the identity, qualifications, or actual involvement of any mentor you record. Where the Service generates a cryptographic integrity record for a verified entry, that record only confirms the entry hasn’t been altered since it was marked as verified — it does not confirm that the underlying sign-off genuinely took place or was given by the person named.
9. Intellectual property
We own, or are properly licensed to use, all intellectual property rights in the Service — including its source code (protected, like other computer programs, as a literary work under the Copyright, Designs and Patents Act 1988), its design and user interface, the “ACP Portfolio Pro” name and branding, and the particular selection, structure and wording of the competency-matching logic and keyword sets we have built. That last item may be separately protected in its own right (for example, as a database or compilation), distinct from the Framework material it refers to.
The Framework itself is a separate published work of NHS England. We don’t own it and don’t claim to. We refer to its subcompetency codes and structure only so the Service can do its job, and nothing in our use of it implies any partnership with, licence from, or endorsement by NHS England beyond what’s needed to lawfully refer to a published framework — see Clause 16. If you need the complete, authoritative wording of the Framework, refer to NHS England’s own published document.
You own the words you write in your own reflective entries. By submitting an entry, you give us permission to store, process, and show it back to you, and to use it — only in anonymised or aggregated form — to run, maintain, and improve the Service. We won’t sell your entries, or share them in a form that identifies you, to third parties, except as set out in our Privacy Policy.
10. Acceptable use
When using the Service, you must not:
- copy, scrape, reverse-engineer, decompile, or otherwise try to extract the source code, the competency-matching logic, or the underlying structure of the Service, except to the limited extent the law says we can’t stop you;
- use bots, scripts, or other automated tools to access or interact with the Service;
- republish, resell, sublicense, or make the Service (or any part of it) available to anyone else — this doesn’t stop you sharing your own exported entries with your own mentors, supervisors, university, or employer for your own portfolio purposes;
- use the Service for anything unlawful, fraudulent, or abusive, or in a way that could damage it, disable it, or interfere with anyone else’s use of it; or
- try to access any part of the Service, or any account, that isn’t yours.
If we reasonably believe you’ve broken this Clause, we may suspend or close your account under Clause 14.
11. Service availability and the third parties we rely on
We run the Service on a reasonable-efforts basis. We don’t promise it will always be available, uninterrupted, fully secure, or error-free.
The Service depends on infrastructure we don’t control directly, including hosting (Netlify), database and authentication services (Supabase), and payment processing (Stripe). If one of these providers has an outage, does maintenance, or changes how it works, that may affect the Service, and we’re not liable for any resulting unavailability or fault — though we’ll take reasonable steps to get things working again where we’re able to.
We’d recommend regularly using any export or backup feature in the Service to keep your own copy of your portfolio entries.
12. Our liability to you
Nothing in these Terms limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation by us; or anything else the law doesn’t let us limit.
Subject to that, and to the extent the law allows:
- we exclude liability for any academic, professional, employment, or regulatory consequence — including, without limit, failing a course or qualification, failing an assessment, or failing to get or keep professional registration or revalidation — that you say resulted from using or relying on the Service’s content or competency-matching suggestions. As explained in Clause 3, those suggestions are an organisational aid for your own review, not professional or academic advice, and the Service doesn’t assess, certify or guarantee your competence;
- we exclude liability for indirect or consequential loss, including loss of profit, loss of opportunity, or loss of a course place or job opportunity; and
- our total liability to you for anything else, in any 12-month period, is capped at the greater of (a) what you paid us for the Service in that period, or (b) £50.
This Clause doesn’t affect your statutory rights described in Clause 7.
13. Indemnity
If you breach Clause 4 (patient information) or Clause 10 (acceptable use), and that breach causes us to suffer a loss, cost, claim, fine, or expense — for example, a regulatory investigation, a claim from someone else, or the cost of fixing the consequences — you agree to reimburse us for that loss, cost, claim, fine or expense, to the extent it’s a direct result of your breach. This doesn’t apply to anything caused by our own negligence or our own breach of these Terms.
14. Suspending or closing your account
We may suspend or close your account immediately, without notice, where it’s reasonably necessary — for example, if you breach Clause 4 (especially by entering patient-identifiable or confidential third-party information), breach Clause 10, we reasonably suspect fraud or unlawful use, or we’re required to act by law or a regulator.
If we suspend or close your account for any other reason (for example, if we’re withdrawing the Service), we’ll give you reasonable notice where we can, and a chance to export your data first.
You can close your account at any time by contacting us at aberdourmedical@gmail.com. Closing your account doesn’t entitle you to a refund of anything already paid, except as set out in Clause 7.
15. Privacy and your data
Our Privacy Policy explains what personal data we collect, why, and what rights you have over it under UK data protection law. It’s part of your agreement with us and takes priority over these Terms on data protection matters — please read it alongside these Terms rather than instead of them.
16. Third-party names and references
“PebblePad” is a trade mark or trading name of PebblePad Ltd. “NHS England” and the Multi-professional Framework for Advanced Practice 2025 (PRN01679) belong to NHS England. We mention them only to describe how the Service can be used alongside those organisations’ own platforms and published materials.
ACP Portfolio Pro and Aberdour Medical Ltd are independent. We are not affiliated with, sponsored by, endorsed by, or officially connected to PebblePad Ltd, NHS England, the Centre for Advancing Practice, any NHS trust or other employer, any university, or any professional regulatory body (including the NMC, HCPC or GMC).
17. Changes to these Terms
We may update these Terms from time to time — for example, to reflect a change in the law, in the Service, or in how we run the business. If we make a change that materially affects you, we’ll take reasonable steps to tell you before it takes effect (for example, by a notice in the Service or by email). If you keep using the Service after a change takes effect, that means you accept it; if you don’t agree, please stop using the Service and close your account under Clause 14.
18. Complaints, governing law and jurisdiction
If something’s gone wrong, please contact us first at aberdourmedical@gmail.com so we can try to sort it out directly.
These Terms, and anything that comes up in connection with them or the Service, are governed by the law of England and Wales. If you’re a consumer, you can bring legal proceedings in the courts of England and Wales or in the courts of the part of the UK where you live, and the same applies to us if we ever need to bring proceedings against you.
19. A few last things
- Entire agreement: These Terms, together with our Privacy Policy, are the whole agreement between you and us about the Service, replacing anything discussed or agreed before.
- If part of these Terms doesn’t work: the rest still applies.
- If we don’t act on something straight away: that doesn’t mean we’ve given up the right to act on it later.
- Transferring this agreement: we may transfer our rights and obligations under these Terms — for example, if we sell or restructure the business — but this won’t reduce your rights. You can’t transfer your account or these Terms to anyone else.